WE HAVE A SIMPLE 15 DAY RETURNS POLICY.

1. ITEM RECEIVED IN DAMAGED CONDITION/MANUFACTURING DEFECT/WRONG ITEM DELIVERED:
  • If you have received a damaged product or the wrong item, please mail us at marketing@sweetdreams.in or you can call us on +91 9510979108 between 11am and 6pm with your order number and the pictures of the products within 15 days of delivery.

  • In this case, we will try and replace the product as soon as possible.

  • Products bought during Sale cannot be exchanged or returned. We will process the exchange order and it will be typically shipped within 7 working days of receiving the returned products.

DO NOT LIKE THE PRODUCT AND SIZE ISSUE:
  • At Sweet Dreams, we are committed to customer delight and making online shopping a pleasant experience. Our experts before dispatch scrutinize all products for quality and size. In the rare case that the ordered products are not up to the mark and don't fit you right, there is no need to worry. There might be several reasons for that.

  • Please mail at marketing@sweetdreams.inor call us at +91 9510979108 with your order number and reason for return.

  • Once the return is confirmed from our end, we will initiate the reverse pick up and the product will be picked up from your registered address.

  • After 7 days of the product being received at our warehouse, our customer service team who will initiate the refund process will contact you.

  • Refund will be processed in 7 working days after we receive the product.

CAN I SELF-SHIP THE PRODUCT TO SWEET DREAMS?
  • Yes, you may send us the products through any courier service including Speedpost.

RETURN ADDRESS:
  • D140 phase 7, industrial Area, Mohali – 160055

EXCHANGE

HOW DO I INITIATE AN EXCHANGE?
  • Ensure that the items you would like to return meet our guidelines.

  • Step 2: Pack the items in the Sweet Dreams box along with the original invoice. All original tags and packaging to be sent back along with the product.

  • Step 3: The reverse pick up will be arranged by us OR You can ship it back to us at D140 phase 7, Industrial Area, Mohali - 160055

  • All exchanges are subject to Quality Assurance checks.