1. What does having a Sweet Dreams Account mean?
On sweetdreams.in you can complete your purchase either as a GUEST or a REGISTERED customer.
Registering is very easy. We will only ask you for the information we need to speed up the purchase process.
You will find format examples in the registration form to help you when you enter details such as your telephone number.
Your order information will always be available to you through the link your account (https://sweetdreams.in/account/login?return_url=%2Faccount) if you are a registered client or through the link we send you in your confirmation email if you are a guest customer.
2. How do I modify the order?
After completing your purchase we will send you a confirmation email with all the details.
Please remember that it will not be possible to cancel or amend your order if it is already in an advanced stage of preparation.
3. How does my Shopping Cart look like?
You can view the contents of your purchase in your cart and change or delete the number of items in your order.
Please remember that sweetdreams.in does not guarantee that items you save in your cart will remain in stock. Therefore, if one of them sells out, you will be able to see that information in that section.
4. What's in my Wishlist?
You can save your favourite items in your WISHLIST and always have them to hand.
It works very easily: each time you click on the WISHLIST symbol you add that item to your list. You can delete items from the list whenever you want, using the edit button. To complete your purchase, click on the product and follow the usual steps.
To ensure that your WISHLIST works properly, its maximum capacity is (*insert number of times*) items.
Please remember that you can only enjoy use of our WISHLIST if you are a registered customer, and WISHLIST does not guarantee there will be stock.
5. How does sweetdreams.in work with Price List and Discounts?
Please note we have various offers and discounts running in our website throughout the year. You may want to keep checking us.
If there is any difference between the prices shown on the website and those marked on the label on the clothes, the correct price will be the one shown when you purchase it.
6. How to return?
You have 15 days from the shipping date to return your sweetdreams.in purchase. We follow a 100% refund method
If you made your purchase as a registered user or as a guest: You can make a return request from this link (https://sweetdreams-in.myshopify.com/apps/ezy/returns). We will need your order id or your phone number
Once your return request has been registered, you will receive an email with the return instructions and the return labels to prepare your package. It is important for you to follow these instructions and to use the return labels as indicated, in order to avoid any issue with your return.
7. What are the conditions for return?
Our garments can be returned or exchanged within 15 days after you receive it and as long as they are in the same condition as when they were purchased. Items that include a bag must be returned with it.
8. What are the Refund Policies?
The refund will be made via Bank account.
You will receive email confirmation of the return once it has been completed.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.
9. What is the delivery method and time?
The estimated delivery time will be between 5-7 working days, depending on the delivery address.
We provide free delivery on orders above 599/-
Deliveries are only made on working days.
10. How do I check my Order Status?
You will receive email updates on the status of your order.
You can also access this information in the section "My Account". If you are not registered, click on the “Order information” link in the confirmation email to track your order.
11.What are the payment methods you accept?
We offer the following payment methods:
VISA, AMEX,RUPAY, PAYPAL, COD
12. What is the time of Payment?
Your purchase will be charged when your order is sent out.
If you have paid by PayPal, the payment will be taken as you complete the purchase.
Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.
13. How secure is my purchase with sweetdreams.in?
The security of the information our customers submit on sweetdreams.in is one of our highest priorities.
At sweetdreams.in, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.
Our e-commerce platform follows the best practice when managing information, security, and complying with the Payment Card Industry. We follow the industry's strictest recommendations and standards to provide you with a purchasing experience in a private, integrated and secure environment.
14. How do I register?
If you still don’t have sweetdreams.in account, use this option to access the registeration form (*attach direct link here to redirect them to register*).
By giving us your details, purchasing in sweetdreams.in will be faster and an enjoyable experience.